Privacy policy for the website www.voda.lv

1. Introduction

voda.lv (hereinafter – the Controller), on the website www.voda.lv (hereinafter – the Website), processes personal data obtained from the data subject – the Website user (hereinafter – the User).

The Controller takes care of the User's privacy and personal data protection, respects the Users' rights to the lawfulness of the processing of personal data in accordance with applicable law - Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (Regulation) and other applicable law in the field of privacy and data processing.

Taking into account the above, the Controller has developed this privacy policy with the aim of providing the User with the information required by the Regulation.

The Privacy Policy applies to data processing regardless of the form and/or environment in which the User provides personal data (on the Website, in paper form, in person, or by telephone).

The Administrator reserves the right to change these terms and conditions at any time. It is the responsibility of the visitor to the Site to independently check the content of the Site to familiarize themselves with any changes to the terms and conditions.

 

2. Contact information of the controller

The controller is voda.lv, website – www.voda.lv , e-mail – vialatvia@gmail.com, phone –

+371 29770009

 

3. Purposes of processing personal data, as well as the legal basis for processing

If the User submits his/her personal data to the Controller by telephone, using the Site's contact forms, e-mail or other type of mail, we store and use this information to fulfill or conclude a relevant service provision agreement, including for customer identification; preparation and conclusion of the agreement; provision of services (fulfillment of contractual obligations); customer service; consideration and processing of objections; building customer loyalty; administration of payments and settlements; debt recovery and collection; proving facts, website maintenance and improvement; business planning and analytics; planning and accounting. We will also process this data to provide information to state administrative institutions and operational entities in the cases and to the extent specified in external regulatory enactments.

The legal basis for data processing is the conclusion and performance of the contract, compliance with regulatory enactments, in accordance with the consent of the Client - the data subject, our legitimate (legitimate) interests (for example, to verify the identity of the Client before concluding the contract; to ensure the fulfillment of contractual obligations; to analyze the operation of the website applications, to ensure the efficiency of service provision, etc.).

 

4. Categories of personal data

Personal data categories – name, surname, personal identification number, email or postal address, IP address, telephone number, content of the message or letter, etc.

 

5. Categories of recipients of personal data

The data is disclosed to those employees of the Controller who need it to perform their direct duties in order to fulfill or conclude a relevant service provision agreement.

When collecting and using personal data, we partly use the services of external service providers who, under contract, strictly follow our instructions and whom we monitor before and after using the service.

 

6. Categories of data subjects

Categories of data subjects – current, former and potential clients of the Controller, as well as other persons who express a desire to contact the Controller.

 

7. Data transfer outside Latvia

The data received is not intended to be transferred outside Latvia, the European Union or the European Economic Area, nor will it be transferred to any international organization. At the same time, given that the Site is connected to Google and Facebook services, the Controller cannot guarantee that the aforementioned companies will not transfer data outside the European Union or the European Economic Area.

 

8. Duration of data storage

We process and store the User's personal data as long as one of the parties has a legal obligation to store the data.

After the aforementioned circumstances cease to exist, and unless otherwise stated in the data protection instructions, we will delete the personal data at the latest three months after the original reason for the data retention no longer applies, unless we are legally obliged to continue to retain the data (for example, but not limited to, for accounting or legal purposes).

 

9. Data subject access to personal data

The data subject has the right to receive access to the personal data of the data subject within one month from the date of submission of the relevant request.

The User may submit a request for the exercise of his/her rights in writing in person, at the Controller's legal address (by presenting an identity document), by mail, or by e-mail, signing with a secure electronic signature;

Upon receiving a request from the User to exercise their rights, the Controller verifies the User's identity, evaluates the request and executes it in accordance with regulatory enactments.

The User has the right to receive information specified in regulatory enactments regarding the processing of his/her data, the right to request access to his/her personal data, as well as to request the Controller to supplement, correct or delete it, restrict processing, or object to processing, to the extent that these rights do not conflict with the purpose of data processing (conclusion or performance of contracts).

The data subject does not have the right to receive information if the disclosure of this information is prohibited by law in the field of national security, state defense, public safety, criminal law, as well as for the purpose of ensuring the financial interests of the state in tax matters or supervision of financial market participants and macroeconomic analysis.

 

10. Cookie processing

The Site collects data about Site visitors, thus enabling the Site maintainer to evaluate how useful the Site is and how it could be improved.

The Controller is constantly improving the Website with the aim of improving its usability, therefore the Controller needs to know what information is important to the Website visitors, how often they visit the Website, what devices and browsers they use, what region the visitors come from, and what content they prefer to read.

The Controller uses the Google Analytics system, which allows the Controller to analyze how visitors use the Site. You can learn about how the basic principles of Google Analytics work on the Google website https://support.google.com/analytics/answer/1012034?hl=lten&ref_topic=6157800 . The Controller uses the collected data in its legitimate interests to improve understanding of the needs of visitors to the Site and improve accessibility to the information published by the Controller. The visitor can stop the collection of data by Google Analytics at any time, as described here: https://tools.google.com/dlpage/gaoptout/ .

The server hosting the Website may record the requests sent by the visitor (device used, browser, IP address, date and time of access). The data referred to in this paragraph are used for technical purposes: to ensure the proper functioning and security of the Website and to investigate possible security incidents. The basis for collecting the data referred to in this paragraph is the legitimate interest of the Controller in ensuring the technical availability and integrity of the Website.

Cookies are small files that are stored by the browser on the visitor's computer each time the visitor visits the Site, in the amount specified in the browser settings of the visitor's computer. Certain cookies are used to select and tailor the information and advertisements offered to the visitor based on the content the visitor has previously viewed, and thus make the use of the Site simple, convenient and individually tailored for visitors. Additional information about cookies, as well as their deletion and management, can be obtained at www.aboutcookies.org .

The Site uses cookies to collect the user's IP address and browsing information and to allow the Site to remember the visitor's choices. Cookies allow the Controller to track the Site's data flow and user interaction with the Site - the Controller uses this data to analyze visitor behavior and improve the Site. The legal basis for using cookies is the Controller's legitimate interest in ensuring the functionality, availability and integrity of the Site.

The visitor can control and/or delete cookies at his/her own discretion. More information about this process is available here www.aboutcookies.org . The visitor can delete all cookies that are on his/her computer, and most browsers can be set to block the placement of cookies on his/her computer. The visitor can refuse cookies in the browser menu or https://tools.google.com/dlpage/gaoptout . To make the necessary settings, the visitor needs to familiarize himself/herself with the terms of his/her browser. In case of blocking cookies, the visitor will have to manually adjust the settings each time the Site is visited, and there is a possibility that some services and functions will not work.

Only those employees of the Controller who are responsible for analyzing such data may access statistical data about visitors to the Site.

Unless otherwise specified, cookies are stored as long as the action for which they were collected is performed, and then they are deleted.

If the Controller's Website features a forum or comments feature, the Website will store the IP address and data provided by the visitor. Cookies containing this data may be stored for one year for your convenience (so that you do not have to enter it again next time).

 

11. Right to lodge a complaint with a supervisory authority

The data subject has the right to submit a complaint to the supervisory authority (Data State Inspectorate). Documents are accepted by the Data State Inspectorate via post, electronic mail (documents signed with a secure electronic signature), and can also be left in the mailbox at Blaumaņa Street 11/13, Riga, 1st floor. The Data State Inspectorate accepts electronic mail received at the email address info@dvi.gov.lv.

 

12. Validity of the Privacy Policy

We reserve the right to change and supplement the content of this privacy policy from time to time to clarify the description of how we process your data.

Taking the above into account, we encourage you to regularly review this privacy policy so that you are informed about the processing of your personal data on the Site.

 

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